Shipping & Returns
UK shipping is free on all orders.
It takes about 3-4 working days to receive your order in the UK. There is an express shipping option, delivery is next day if placed before 12 pm, the fees are visible at checkout.
We ship internationally. Please allow 24-48 hours for orders to be processed. We ship Monday - Saturday. You will receive an email with shipping information and a tracking number as soon as your package is sent. Within Europe delivery times are between 7 to 10 working days. Two weeks are estimated for packages to reach international destinations.
When you buy products sold and shipped from outside your country, you or the recipient are responsible for paying import taxes and duties based on the laws of the country into which the products are being delivered. We are doing everything we can in order to bring you a smooth & easy transaction. However we do not accept responsibility for any delays or extra fees which may be applied via customs and duty offices in the receiving country. Failure to pay taxes or duties can result in the parcel being returned to us by the courier company.
To see international shipping costs, click through to checkout and enter your shipping address and it will be shown before the payment screen.Delivery times are estimated and may vary depending on external factors. We are happy to help you through any delivery issues, so please contact us.
At Kati Kaia we want you to be 100% satisfied with your purchase. If you are not, please email us and we will make things right. We will email you a return document to mail in with your item as well as the return address. You are responsible for any return shipping costs.
Returns and exchanges must be made within 14 days of receipt. Items accepted should not be worn, washed or altered. Once we receive the package, we will process the refund.
We hold the right to deny any return or exchange that does not meet our return requirements.