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Kati Kaia

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Home / Delivery + Shipping

Delivery + Shipping


Shipping UK Mainland + Outlaying Islands 

For within the UK we use DPD or Evri service which takes about 2-4 working days to receive your order within the UK Mainland. There is an express shipping option available with DHL Express next day if placed before 12 pm (Monday - Friday), fees are visible at checkout for you to select from. The express service to Northern Island and outlaying islands is 2 working days. 

Please allow up to 2 business days to process and pack your order.

Processing and delivery times do not include Saturdays, Sundays and bank holidays.

Remember to take bank holidays and weekends into account when choosing your shipping option. For more assistance, contact our Customer Service or email us at info@katikaia.com, you can also leave a message in the chat and we will get right back to you.

 

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EU Shipping 

EU customers can enjoy a hassle-free shopping experience with all taxes and duties paid at checkout.

  1. VAT and duty Inclusive Pricing: For orders under 150€ (excluding shipping and taxes), all VAT and customs duties are included in the price at checkout. No additional charges on delivery.

  2. Quick Customs Clearance: Orders under 150€ benefit from expedited customs processing, resulting in faster delivery times.

  3. Separate Shipping Fees: Shipping fees are calculated separately and are not included in the 150€ limit. Please review shipping costs at checkout.

  4. Customs Support: If local customs charge any fees upon delivery, please contact our customer support at info@katikaia.com for assistance.

For any questions, feel free to contact our customer support team at info@katikaia.com. Thank you for shopping with us!

We ship to customers in all EU countries. Orders shipped to countries within the European Union (EU) will have taxes and duties paid at checkout by EAS. This means that the price you see for the item(s) in your cart is the final price you'll pay, and there will be no additional fees or charges upon delivery, EAS will handle all the customs and paperwork. We strive to make the checkout process as seamless as possible, so you can enjoy your purchase without any surprises or delays.

If you would like us to deliver DDU (unpaid duty) simply contact us and we can arrange that with a manual order.

Delivery times do vary from country to country - you will be shown an estimate at checkout, processing and delivery times do not include Saturdays, Sundays and bank holidays. We are always happy to help with any special requests, simply leave your message in the chat or email us.

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International Shipping 

  

We ship internationally. You will receive an email with shipping information and a tracking number as soon as your package is sent. Two weeks are estimated for packages to reach international destinations, though the USA is generally quicker.  Express shipping to the east coast can be 1-3 days, express shipping to west coast is 4-5 days. 

When you buy products sold and shipped from outside your country, you or the recipient are responsible for paying import taxes and duties based on the laws of the country into which the products are being delivered. We are doing everything we can in order to bring you a smooth & easy transaction, including paperless customs and paperwork. However we do not accept responsibility for any delays or extra fees which may be applied via customs and duty offices in the receiving country. Failure to pay taxes or duties or take delivery can result in the parcel being returned to us by the courier company. 

Don't find your country on the list? We can get a direct quote to ship to anywhere around the world, in which we use marketplace shipping to get the best prices.

Always happy to help, please contact us with your requirements and we will quote back to you.

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Gifting Service 

Our gifting service helps take the hassle out, perfect for drop shipping direct to your recipient. Our gift paper is recycled thick and luxurious black kraft paper with a soft sheen and finished with a recycled ribbon colour of your choosing. Please select from the shop if required and write any extra notes at checkout we are always happy to help with special requests. 

All shipments are sent in a recycled brown cardboard box and sealed with kraft paper eco tape that can be recycled together in your green recycling bin. Even the postage stickers can be recycled and the inner protective packaging is also paper/wood pulp based. There will be no receipt in the parcel box and all prices removed, just your gift message is included. 

 

Availability